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How can I troubleshoot my hearing aids?

Ear Wax

The number one cause of hearing aid failure is ear wax debris in the speaker opening of the hearing aid, the small hole in the hearing aid that goes into your ear. If your hearing aid stops working, first check this part of the hearing aid to be sure that it is free of any ear wax or other debris. Use the brush or the pick that came with your hearing aid to carefully remove the blockage. Hearing aids should be inspected and cleaned daily to prevent problems. If you have a chronic problem with wax build-up, your audiologist may offer other solutions.

Weak or Dead Battery

The second most common cause of hearing aid failure is a depleted or weak battery. Test your battery or replace it with a fresh battery.

If you have cleaned the hearing aid and replaced the battery and your hearing and continues to malfunction, contact your audiologist. If you do not have an audiologist, please contact us. We’ll be happy to help!

The purpose of this hearing assessment and/or demonstration is for hearing wellness and to determine if the consumer may benefit from using hearing aids, which may include selling and fitting hearing aids. Products demonstrated may differ from products sold. Assessment conclusion is not a medical diagnosis and further testing may be required to diagnose hearing loss. The use of any hearing aid may not fully restore normal hearing and does not prevent future hearing loss. Hearing instruments may not meet the needs of all hearing-impaired individuals.